Frequently Asked Questions

  • Is there parking at your clinic?
    • There is a paid parking lot at the side of the building (by the entrance) and free two hour parking on the side streets.
  • Is your clinic accessible?
    • There is a ramp from the parking lot to the building and we are on the first floor. If you need assistance opening the door to our clinic you may call or knock for assistance. The bathroom is accessible.
    • Treatment tables may be lowered or raised as needed, and though treatments are generally performed laying down, you are always welcome to stay in your chair if you prefer.
  • Is your clinic scent-free/allergy friendly?
    • The clinic is fragrance-sensitive, but uses ‘smokeless’ (low scent) moxibustion (burning mugwort), topical herbs, and essential oils. These are optional during your treatment.
    • Vegan, kosher/halal/etc, and allergy friendly custom herbal formulas are available on request.
  • What if I don’t want a particular treatment or a particular area of my body needled?
    • If you have specific concerns about the treatment or if you are not comfortable with certain areas of your body being touched or needled, please let me know. If you need to remain seated rather than lying down, are more comfortable on your side, would prefer to have your hands free during treatment, or have other concerns, please let me know during the intake and I will make sure your needs are accommodated.
  • Does acupuncture hurt?
    • You may feel a tapping or slight pricking sensation on needle insertion, but most people feel nothing at all. If you have any pain or discomfort, speak up so that I can make your treatment as relaxing and comfortable as possible.
  • How long does the appointment last?
    • First appointments are 90 minutes. Follow up appointments are scheduled for 1 hour. You should arrive 10-15 minutes early to your first appointment to fill out intake forms if you have not already filled them out electronically.
  • How should I feel after my appointment?
    • After each treatment, you may feel relaxed or energized, but most importantly you should feel good! The first time you have acupuncture it’s important to get extra sleep, drink more water, take some time for self-care, and eat a healthy meal. Take care of yourself to support the healing that is going on at deep levels of your body. After subsequent appointments your body will be more adjusted to treatment and you should be able to continue regular daily activities directly after treatment, though it’s always important to drink plenty of water to support the healing process.
  • What should I wear to my appointment?
    • Loose fitting comfortable clothes that provide access up to your elbows and knees. You are welcome to bring a change of clothes or use the gowns we provide.
  • Can my partner/child/friend/caregiver come to my appointment?
    • Ideally you’ll come to your appointment alone so we can spend the valuable time we have together focusing on YOU. However, you may bring a friend, family member or support person with you if you need specialized assistance during your appointment. Please be aware that you’ll need to lay mostly still for about 30 minutes so please don’t bring a small child without another adult present to attend to them. I may ask your support person to leave the room for a brief moment during the intake in case there is any sensitive information you’d like to share without them present.
  • What does acupuncture do?
    • Almost everything! Because acupuncture is holistic, all body systems are affected and healing in one are of your body transfers to healing in the rest of your body as well. Though acupuncture is most well known in the west for treating pain, it has been used in China for many thousands of years for all kinds of internal medicine and healing.
  • Are Chinese herbs safe?
    • I’ve put in countless hours of research to find the highest quality herbs sourced from the most highly reputable manufactures. The herbs we prescribe are tested for contaminants and proven safe for consumption. If you are pregnant, breastfeeding, have allergies, or are taking other medications, we will discuss whether it is appropriate for you to take herbs.
    • We have a full pharmacy of encapsulated formulas and customized powdered teas. We also stock tinctures, western herbs, and supplements related to hormone care.
  • How long will I need treatment?
    • Most acute conditions see marked improvement within just a few visits and may need treatment 2-3 times a week initially. Chronic conditions may take longer. A general guide is that for each year you have had a problem, it will take about one month of weekly treatments for that issue to improve. As conditions improve, you can come in less often.
  • Do you take insurance?
    • I do bill insurance but I am not in network with any insurance companies at this time. If you have out of network acupuncture benefits I am happy to bill your insurance for you. You are also welcome to use your FSA/HSA (health savings) accounts to pay for treatments.

Forms will be sent to you electronically when you schedule an appointment. If you prefer to fill out a paper copy, you may print them here:

Prism Integrative Acupuncture Intake Form

Policies

new patient handout.docx

Payment Policy. In respect for our intentions to offer high quality healthcare at affordable prices, we ask for 24 hours advance notice to cancel or reschedule an appointment. Per our payment policy, all appointments that are cancelled with less than 24 hour notice, as well as missed appointments, will be charged the full amount of the visit. This amount will be charged to your credit card on file, or billed to you to be paid prior to your next appointment. Exceptions are given for emergencies. All services and herbs purchased are nonrefundable. No refunds will be provided for the full or partial price for any unused services, packages, or gift certificates purchased. We are not currently participants of any insurance network (in other words we are considered “Out-of-Network” providers). If you have out-of-network acupuncture benefits, we would be happy to bill insurance for your visits. You are also welcome to use your FSA/HSA (health savings) accounts to pay for treatments.

Fragrance Policy. The clinic is fragrance-sensitive, but uses moxibustion (burning mugwort) and essential oils, which are optional during your treatment. Please be respectful to others who may be sensitive to fragrances, including pregnant people, people with migraines, asthma, allergies, COPD, or MCS, by not wearing perfumes or scented products for your treatment.

Non-Discrimination Policy:

We are body/size-positive, LGBTQI-2s inclusive, poly and kink-aware, and sex worker friendly. We do not discriminate with regard to age, race, class, ability, sexual orientation, gender, or gender expression, etc.

HIPAA Policy:

We follow the confidentiality guidelines set by HIPAA. Click here to view our full HIPAA policy. The HIPAA Privacy Rule establishes national standards to protect individuals’ medical records and other personal health information and applies to health plans, health care clearinghouses, and those health care providers that conduct certain health care transactions electronically.  The Rule requires appropriate safeguards to protect the privacy of personal health information, and sets limits and conditions on the uses and disclosures that may be made of such information without patient authorization. The Rule also gives patients rights over their health information, including rights to examine and obtain a copy of their health records, and to request corrections. For the current full legal text, visit hhs.gov/hipaa

Notice to Consumers:

Acupuncturists are licensed and regulated by the California Acupuncture Board (916) 515-5200 http://www.acupuncture.ca.gov